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Where do they operate from?

We have an office in Berlin from where our fashion designers, the main developers of our website and our marketing team work. We also offer digital 'work from home' and employ hundreds of Germans during tough economic times to support us in areas such as customer service, membership cancellations, social media requests, publishing, content production, modeling and much more. You know that your purchase is important and that you are supporting hardworking Germans ❤️

Is Hanna Berlin overrated?

We are the only online store in Germany that offers you the latest fashion and the best quality at the best possible price, and we don't take that lightly! We only use the highest quality materials that are suitable for everyday use (which is not easy to achieve with our affordable prices).

What if I don't like it?

This is an extremely rare occurrence, but if you really don't like something, you can return it and we won't even ask questions! We offer a 14-day “satisfaction-or-no-questions-asked” guarantee. But we're sure you'll love any design you buy from our store that suits your style, just like our thousands of customers!

Frequently asked questions

If you have any questions about the sizes, please contact us at contact@decorlux.com

Do you offer money back?

Yes, we offer a money-back guarantee within 14 days of receiving the product.

Can I return a purchase or an order?

If you are not satisfied with your order, you must notify us at contact@decorlux.com within the first 14 days of receiving the product. We will then try to resolve your case.

How long does it take?

All store deliveries are free of charge

All our orders are processed within 24/72 hours and once the order has been processed, it is dispatched from our warehouse.

The delivery time is usually 7 to 18 working days.

How can I track my order?

When your order has been dispatched, we will email you your tracking number so that you know where your order is at all times.

you can track your order in the “My Order” section of the navigation menu.

If you have any questions about the sizes, please contact us at contact@decorlux.com

Money-back guarantee

At DecorLux, your satisfaction is our priority. That's why we offer a full money-back guarantee so you can shop with complete confidence.